ErgTracker Support
How can we help?
Got questions about ErgTracker or need assistance? We're here to help you get the most out of your rowing data.
Frequently Asked Questions
How do I scan my PM5 monitor?
Open ErgTracker and point your camera at your Concept2 PM5 monitor. The app will automatically detect the display and capture your workout data. Make sure the monitor is clearly visible and well-lit.
How do I share my workout to Strava?
After scanning your workout, tap the "Share" button and select Strava from the options. You'll need to connect your Strava account the first time. Your workout will be uploaded with all relevant metrics.
Does ErgTracker work with all Concept2 machines?
Yes, ErgTracker is designed to work with Concept2 indoor rowers equipped with the PM5 monitor. It's compatible with both the Model D and Model E, as well as SkiErgs and BikeErgs with PM5.
Is my data stored on a server?
No, ErgTracker does not store your workout data on any servers. All data processing happens locally on your device. When you share to Strava, the data is sent directly to Strava's servers, not ours.
What if the scan doesn't work?
Make sure you're in good lighting and the PM5 monitor is clearly visible in your camera frame. Try holding your device steady and ensuring the entire display is in view. If issues persist, please contact us at ergtracker@niewerd.be.